All of our Grillstream BBQs and accessories are built to last. Our materials are carefully considered with longevity and safety in mind, the technology used in our products is second to none, and all of this is backed up with our friendly customer care team who are on hand for advice and assistance.
Our Grillstream limited warranties are 10 years, giving you extra peace-of-mind.
The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.
The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only not a complete set. The original warranty period is not extended in the event of a repair, refinish or replacements.
In the event of a failure, it is the customer’s responsibility to return the item to the store of purchase along with a copy of the receipt. LeisureGrow will confirm that we have a completed warranty card from the customer, completed at the time of purchase for warranty to have been registered. Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for both furniture and hardware.
In all instances where a product is not covered by one of our limited warranties a standard 12 month warranty will apply.
Below is a list of the limited warranties we currently have in place for Grillstream Classic Barbecues, Gourmet Barbecue, Elite, and Gourmet Island
Dual Skin Hood: 10 year limited warranty, which excludes mechanical damage
Jet Flame Ignition, Manifold and Valve System (Excluding Side Burners): 3 year limited warranty
Burners against corroded through: 3 year limited warranty
Grillstream Grills against corroded through: 3 year limited warranty
Flame Tamers against corroded through: 2 year limited warranty
*All other parts are covered by a 1 year warranty against manufacturing defects