Privacy Policy
Last updated: [01/02/2024]
Your privacy is important to us. It is Grillstream/LeisureGrow Products LTD's policy to respect your privacy regarding any information we may collect from you across our website.
1. Information We Collect
1.1. Personal Information: We may ask you to provide personal information, such as your name, email address, mailing address, phone number, or payment information, when necessary for the provision of services or products you request, or to respond to your inquiries.
1.2. Non-Personal Information: We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times when you accessed the website. This information is used for the operation and improvement of our website and services.
2. How We Use Your Information
2.1. Personal Information: We may use the personal information you provide to fulfill your requests for products or services, communicate with you, improve our services, customize the content you see, and for other legitimate business purposes.
2.2. Non-Personal Information: Non-personal information is used primarily to analyze trends, administer the site, track users' movements around the site, and gather demographic information.
3. Cookies
We may use "cookies" to enhance your experience on our website. Cookies are small text files that are stored on your computer's hard drive when you visit certain websites. We use cookies to track and target the interests of our users to enhance the experience on our site. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer.
31. Analytics cookies: We use software provided by other organisations (e.g. Google Analytics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.
These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.
These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.
We don’t use cookies to collect sensitive information such as payment details and passwords.
Advertising cookies: We work with third-parties such as Google and Facebook (and Facebook owned channels like Instagram) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, offers and promotions.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
5. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and encourage you to review the privacy policies of any third-party sites or services before providing any personal information.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Right to request information:
You have a right to request a copy of any personal data held by Grillstream/LeisureGrow Products LTD at any time. Please email consumer@leisuregrow.com.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at consumer@leisuregrow.com.